The Impact of Sympathetic Components of Emotional Intelligence on Citizenship Behavior of Physicians
Abstract
Objective: One of the most important characteristics of an effective employee performance is person's Sympathetic components of emotional intelligence that has been increasingly considered in an enterprise environment. In this article, we will survey this component in promoting citizenship behavior of physicians.
Materials and methods: In a descriptive, co relational and statistical community approach The outstanding performance of an organization using simple random sampling method, 212 cases were included as doctors having subspecialty of the infertility in the Islamic Republic of Iran. A questionnaire was used for data collection. After summarization, structural equation modeling techniques were used for analysis and interpretation of research data.
Results: The Sympathetic component has a significant positive impact on organizational citizenship behavior (T=2.90) and this factor with the effect of 0.46% has the impact on organizational citizenship behavior.
Conclusion: Considering the importance of sympathy aspect due to results of this research hospital managers are recommended to consider the importance of emotional intelligence in order to enhance the social capabilities of citizenship behaviors of physicians.
Morrison EW. Role definitions and organizational citizenship behavior: The importance of the employee's perspective. Academy of Management Journal 1994; 37: 1543-67.
Antonacopoulou EP, Gabriel Y. Emotion, Learning and Organizational Change: Towards and Integration of Psychoanalytic and other perspectives. Journal of Organizational Change Management2001;14:435-51.
Weiss H M, Cropanzan R. Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences atwork. Research in Organizational Behavior1996; 18: 1-74.
Barrett-Lennard GT. The phases and focus of empathy. Br J Med Psychol 1993;66:3-14.
Schutte NS, Malouff JM, Bobik C, Coston TD, Greeson C, Jedlicka C, et al. Emotional intelligence and interpersonal relations. J Soc Psychol 2001;141:523-36.
Charbonneau D, Nicol AA. Emotional intelligence and prosocial behaviors in adolescents. Psychol Rep 2002;90:361-70.
Chen CH, Kao RH. A multilevel study on the relationships between work characteristics, self-efficacy, collective efficacy, and organizational citizenship behavior: the case of Taiwanese police duty-executing organizations. J Psychol. 2011;145:361-90.
Arora S, Ashrafian H, Davis R, Athanasiou T, Darzi A, Sevdalis N. Emotional intelligence in medicine: a systematic review through the context of the ACGME competencies.Med Educ 2010;44:749-64.
Schutte NS, Malouff JM, Bobik C, Coston TD, Greeson C, Jedlicka C, et al. Emotional intelligence and interpersonal relations. J Soc Psychol 2001;141:523-36.
Podsakoff NP, Whiting SW, Podsakoff PM, Blume BD. Individual- andorganizational-level consequences of organizational citizenship behaviors: A metaanalysis. J Appl Psychol 2009;94:122-41.
Charbonneau D, Nicol AA. Emotional intelligence and prosocial behaviors in adolescents. Psychol Rep 2002;90:361-70.
Chang CS, Chen SY, Lan YT. Raising nurses' job satisfaction through patient-oriented perception and organizational citizenship behaviors. Nurs Res 2011; 60:40-6.
Roberts M. Emotional intelligence, empathy and the educative power of poetry:a Deleuzo-Guattarian perspective. J Psychiatr Ment Health Nurs 2010;17:236-41.
| Files | ||
| Issue | Vol 6, No 1 (March 2012) | |
| Section | Original Articles | |
| Keywords | ||
| emotional intelligence citizenship behavior physician | ||
| Rights and permissions | |
|
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. |
