The Impact of Emotional Intelligence on Citizenship Behavior of Physicians (With Emphasis on Infertility Specialists)
Abstract
Objective: To survey emotional intelligence in promoting of the citizenship behavior (manner gesture) of physicians.
Materials and methods: In a descriptive study, co relational and statistical community approach of research were used. Cases were doctors having subspecialty of the infertility in Islamic Republic of Iran. Using simple random sampling method 212 cases were selected.
Questionnaire was used for data collection. After summarization, structural equation modeling techniques were used for analyses and interpretation of research data.
Results: Findings confirmed that three of the five aspects of EI have had significant positive impact on the citizenship manner of physicians that these factors in order to their priority impact are: 1) Empathy, 2) Self motivation and 3) Self control.
Conclusion:EI interpersonal elements have greater influence on the citizenship behavior of physicians.
Morrison EW. Role definitions and organizational citizenship behavior: The importance of the employee's perspective. Academy of Management Journal 1994; 37: 1543-67.
Caruso DR, Mayer JD ,Salovey P. Emotional intelligence and emotional leadership. In R. E. Riggio and S E. Murphy (Eds.), Multiple intelligences and leadership . Mahwah, NJ: Erlbaum.2002:55-73.
Elias M J, Harriett A. The Educator's Guide to Emotional Intelligence and Academic Achievement: Social-Emotional Learning in the Classroom (California: Corwin Press).2006.
Bar-on R. Emotional and Social Intelligence: Insights from a Emotion Quotient Inventory. INR .Bar-on &J .Parker (EDS), A Handbook of Emotional Intelligence .San Fransisco: Jossey – Bass.2000.
Mayer JD, Roberts RD, Barsade SG. Human abilities: emotional intelligence.Annu Rev Psychol 2008;59:507-36.
Schutte PK. Not licensed for a particular route of administration. J Clin Forensic Med 1997;4:155.
Brackett MA, Salovey P. Measuring emotional intelligence with the Mayer-Salovery-Caruso Emotional Intelligence Test (MSCEIT). Psicothema 2006;18 Suppl:34-41. Review.
Antonacopoulou EP, Gabriel Y. Emotion, Learning and Organizational Change: Towards and Integration of Psychoanalytic and other perspectives. Journal of Organizational Change Management2001;14:435-51.
Podsakoff NP, Whiting SW, Podsakoff PM, Blume BD. Individual- andorganizational-level consequences of organizational citizenship behaviors: A meta-analysis. J Appl Psychol 2009;94:122-41.
Codier E, Kamikawa C, Kooker BM, Shoultz J. Emotional intelligence,performance, and retention in clinical staff nurses. Nurs Adm Q 2009;33:310-6.
Charbonneau D, Nicol AA. Emotional intelligence and prosocial behaviors in adolescents. Psychol Rep 2002;90:361-70.
Chang CS, Chen SY, Lan YT. Raising nurses' job satisfaction through patient-oriented perception and organizational citizenship behaviors. Nurs Res 2011; 60:40-6.
Roberts M.Emotional intelligence, empathy and the educative power of poetry:a Deleuzo-Guattarian perspective. J Psychiatr Ment Health Nurs 2010;17:236-41.
Schutte NS,Malouff JM, Bobik C, Coston TD, Greeson C, Jedlicka C, et al. Emotional intelligence and interpersonal relations. J Soc Psychol 2001;141:523-36.
Katzell RA,Yankelovich D. Work, productivity, and job satisfaction. New York:Psychological Corp. 1975.
Bachrach DG,Bendoly E,Podsakoff PM. Attributions of the "causes" of group performance as an alternative explanation of the relationship betweenorganizational citizenship behavior and organizational performance. J Appl Psychol 2001;86:1285-93.
Bachrach DG,Powell BC,Bendoly E, Richey RG. Organizational citizenship behavior and performance evaluations: exploring the impact of task interdependence. J Appl Psychol 2006;91:193-201.
Gan Y,Cheung FM. From proactive personality to organizational citizenshipbehavior: mediating role of harmony. Psychol Rep 2010;106:755-65.
Akerjordet K, Severinsson E. Emotionally intelligent nurse leadership: aliterature review study. J Nurs Manag 2008;16:565-77.
Codier E, Kamikawa C, Kooker BM, Shoultz J. Emotional intelligence,performance, and retention in clinical staff nurses. Nurs Adm Q 2009;33:310-6.
Golman, D."Working with Emotional Intelligence", New York, NY: Batman Book.1998.
Files | ||
Issue | Vol 5, No 4 (December 2011) | |
Section | Original Articles | |
Keywords | ||
Organizational citizenship behavior Emotional intelligence self consciousness self control self motivation empathy social skills Infertility Specialist |
Rights and permissions | |
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. |